Frequently Asked Questions (FAQ)

What is American Disabilities Corporation?

ADC is a business dedicated to providing the highest level of service to the disabled, medically challenged, and caregiver’s population. We are a community centered business positioned to offer customers the resources they need for enhanced living. We represent, market, and carry the most effective, useful, and practical medical products and supplies in the industry. We are a business willing to pioneer the disabilities marketplace with our unique blend of products and services for enhanced living.

What is American Disabilities Corporation business philosophy?

ADC business philosophy is one of change and personal growth. We recognized the disabilities population is steeped with unlimited potential and a wellspring of human potential. We believe that opportunity and ability are the intersection for enhanced living. Our business model is one of excellence and personal growth; this supports the fundamental concept “disability capability”; the art of overcoming obstacles and self limitations. At the heart of our mission is the body, mind, and spirit model of wellness, an idea that is our birth right and not determined by our anatomy. Our business is designed to support this model of health by constantly striving for excellence.

What types of products do we carry?

We carry medical products and supplies that are industry leaders helping to set standards of care and cost effectiveness; in addition we listen and take product suggestions recommended by our customers and their caregivers. Our product portfolio ranges from day to day care needs to unique and novel items all designed to enhance better living.

What makes American Disabilities Corporation different from other healthcare products retailers?

We are different because of our philosophy. Our team approach and focus on excellence in action helps set the bedrock of our corporate culture. It is our ability to be spontaneous and flexible in the products and services we offer and strategies we choose to better serve the disabled population. It is our firm belief that the safe and effective management of disabilities and medically challenged individual and family requires the highest quality treatment supplies from reputable manufactures. To insure their quality and authenticity, these products should be obtained from a well-known and trustworthy retailer like American Disabilities Corporation.

What kind of service can I expect from American Disabilities Corporation?

ADC was founded with the goal of providing the best possible service to the disabled population and the professionals who support their treatment. We are therefore committed to providing the highest level of customer service and are not satisfied until our customers are. If for any reason you are not completely satisfied with your order or your shopping experience, please let us know and we will guarantee a prompt response so we may address your concerns with a positive solution.

How does American Disabilities Corporation prices compare to other retailers?

ADC prices are very competitive. Customers purchasing online are able to enjoy everyday competitive pricing, but they can also take advantage of our immediate volume discounts. Upon adding volume quantities of any item to the shopping cart, customers will see the volume discount applied in real-time. We sell only the highest quality supplies from the original manufacturers and will never substitute inferior or generic products.

Why should I register to create a new account when placing my first order through the online store?

By registering to create a new account when you place your first order with us, you are able to choose a username and password which enables you to login in when you return to our store. This allows us to save one or more shipping addresses for you so that you do not have to enter them again. When you reorder, you can simply select the address to which you wish to have your products shipped. You may also ask us to save your payment information such as billing address and credit card number so you can avoid having to re-enter such information every time you order. Registration will also allow you to view your complete order history so you can review which products you have ordered from us before. Finally, by registering with us you will be eligible for special discounts and customer rewards offers not available to unregistered customers.

Please Note: If you choose to register with us, your information is stored on a completely secure server where it remains fully protected at all times. When you login to the American Disabilities Corporation online store, your information is retrieved via a secure connection and cannot be intercepted by unauthorized parties.

What should I do if I experience any technical problems with American Disabilities web site or am not sure how to place an order via the online store?

If you experience any problems during your online ordering process, please call toll-free at (877) 989-2323 or send us an e-mail to info@ameridiscorp.com. We will be happy to guide you through the online ordering process.

Can I place an order by phone or fax if I am uncomfortable using the Internet to order products?

Yes! You can always place an order by phone by calling us toll-free at (877) 989-2323. You may also fax your order to us at (609) 430-2331. If you would like to download an order form, please click here

What types of payment are accepted the American Disabilities Corporation store?

Our online store accepts Visa, MasterCard, American Express, and Discover, Diners Club, JCB. We will also accept purchase orders for later billing from pre-qualified professional and individual accounts. Please call us toll-free at (877) 989-2323 to set up purchase order billing for your account.

How do I qualify for American Disabilities Corporation purchase order billing?

Professional accounts may qualify immediately for purchase order billing if they meet certain size and credit requirements. Individual accounts can qualify for purchase order billing once the first order is placed using a credit card. Future orders would then be eligible for purchase order billing with the stipulation that unpaid invoices will be charged to the individual's credit card on file.

What is American Disabilities Corporation return policy?

We have a generous return policy for any un-opened products and supplies. Any sterile or sealed products cannot be returned. Custom compression garments and devices cannot be returned, opened or used products and supplies cannot be returned. All returns must receive advance authorization from American Disabilities Corporation. View the Return Policy